Who do you do business with when you buy a ticket from a direct booking site for a flight?

When you purchase a ticket from a direct booking site for a flight, you are engaging in a transaction directly with the airline. This means that the airline is the entity responsible for providing the flight service, as well as any associated customer service regarding the ticket you purchased.

Using a direct booking site typically allows you to buy the ticket without intermediaries, ensuring that the airline receives your information directly and you can often access customer support from the airline itself, should you need assistance with your flight. This direct relationship can also facilitate smoother processes for ticket changes, cancellations, and refunds since you are dealing with the airline directly rather than through a third-party seller.

In contrast, if you were dealing with a travel agency or a third-party website, you would be relying on intermediaries for such services, which may not guarantee the same level of support from the airline and can sometimes complicate the process if issues arise with your flight.