What rights do consumers have regarding refunds?

Consumers have the right to receive a refund if a product is defective or not as promised because this is a fundamental aspect of consumer protection laws. These laws are designed to ensure that consumers can expect products to meet certain standards of quality and performance. When a product does not perform as advertised or has defects that make it unusable, consumers are entitled to seek a refund to rectify that situation. This right encourages businesses to maintain high quality and integrity in their offerings, ensuring trust in the marketplace.

Refund policies can vary by retailer, but consumer rights often include the option for refunds in cases of defective merchandise or products that do not match their descriptions. This is a crucial protection that helps to ensure fairness in transactions between consumers and businesses.