If a consumer receives a faulty product, what should be their first step?

When a consumer receives a faulty product, the appropriate first step is to contact the seller for a repair, exchange, or refund. This action is essential because it allows the consumer to report the issue directly to the party responsible for the product and often follows established consumer rights and warranties. Most retailers have specific policies in place for handling defective products, and reaching out to them can expedite the resolution process, which may include repairs, exchanges for a functioning item, or refunds.

Taking immediate action by contacting the seller also creates an official record of the complaint, which can be beneficial if further actions need to be taken later, such as escalation to consumer protection agencies. Engaging with the seller first helps to maintain a positive consumer-business relationship and can often lead to a satisfactory resolution without the need for other measures.